These terms are the agreement between you and PlateStride for using PlateStride: the website, and the app once it is available. They are written to be read. If anything is unclear, write to us before you agree.
Who we are
PlateStride is operated by Patrick Desjardins, in Quebec, Canada ("PlateStride", "we"). You can reach us at [email protected]. Our mailing address and phone number are given in the email that confirms a Plus subscription, and on request.
Who can use PlateStride
You must be 14 or older to have an account. When you sign up, you give your birth month and year; they must be true. An account that belongs to someone under 14 is deleted.
Members 14 to 17 can use the free features. The features that use Google's Gemini AI, and PlateStride Plus, are for members 18 and older, because Google allows its Gemini API to be used from age 18 only.
An account is for one person. Keep your password private; you're responsible for what's done with your account. Tell us right away if you think someone else is using it.
Free and Plus
The free plan costs nothing and needs no card: the food log, barcode scanning and food search, calorie and macro targets, the recipe book, meal plan, shopping list, weight log, and today's numbers from Google Health if you connect it.
PlateStride Plus adds week and month charts, the weekly check-in and questions about your data, recipes from photos, links and text, label and receipt scanning, and meal ideas. The current list is on the pricing section of the home page. We may improve or change features; we won't remove a main Plus feature during a period you've already paid for without offering a refund for the rest of that period.
Prices, payment and automatic renewal
Plus costs $3.99 a month or $29.99 a year, in Canadian dollars, plus applicable taxes. The price and the total are shown before you pay.
Payment is made in advance for each period, by card, through Stripe. PlateStride never sees your full card number.
Plus renews automatically at the end of each month or year, at the same price, until you cancel. For yearly plans, we email you about 2 weeks before each renewal.
After you subscribe, we email you a copy of the main terms of your subscription (plan, price, renewal and how to cancel), with a link to these terms.
If we change the price, we tell you by email at least 30 days before it applies to you. You can cancel before then and pay nothing more.
If a payment fails, Stripe tries again for a short time; if it still fails, your account goes back to the free plan, with all your data kept.
Cancelling and refunds
You can cancel at any time, in two clicks: Account & security → Manage subscription → Cancel. No reason needed, no fee.
When you cancel, you keep Plus until the end of the period you've paid for, you aren't charged again, and your account then goes back to the free plan with all your data kept.
Periods already started aren't refunded in part, except where the law requires it, or if we end Plus or close PlateStride (see Ending). If something went wrong with a charge, write to us: we'll look at it fairly.
If you live in Quebec, you also have the rights the Consumer Protection Act gives you for contracts made at a distance and for subscriptions. Nothing in these terms takes those rights away. The same is true of the consumer laws of other provinces.
Lifetime Plus
PlateStride sometimes gives Lifetime Plus to people, free. It gives every Plus feature for as long as PlateStride offers Plus, with nothing to pay. It is personal: it can't be sold or moved to another account, and it has no cash value. If PlateStride stops offering Plus or closes, Lifetime Plus ends with it, with the notice described below.
Health and nutrition information
PlateStride is not medical advice and is not a medical device. It helps you keep track of what you eat and do; it doesn't diagnose, treat or prevent any condition.
Nutrition numbers come from food databases (USDA FoodData Central, Open Food Facts), from recipe pages, from what you type, or are estimated (sometimes by AI). They can be wrong. Check labels for anything that matters to your health, such as allergies.
Suggested calorie and macro targets are general starting points, not a plan made for you. Talk to a doctor or a registered dietitian before changing how you eat, especially if you are pregnant, have a medical condition, take medication, or are under 18.
If tracking food makes you anxious, or you are struggling with eating, please reach out: in Canada, Kids Help Phone (any age under 30, any time) at 1-800-668-6868 or text CONNECT to 686868, or NEDIC at 1-866-633-4220. In an emergency, call 911.
AI features
Some features use Google's Gemini AI (for members 18 and older). AI answers are drafts: they can be incomplete or wrong, including recipes, nutrition estimates and meal plans. Check them before you rely on them. The privacy policy explains what is sent to Gemini.
Your content
What you put in PlateStride (food log, recipes, notes, photos you send) stays yours. You let PlateStride store and process it only to run the service for you, as the privacy policy describes.
When you import or save a recipe from a website or a video, it is for your own personal use, and you're responsible for having the right to keep it. Keep the source credit.
You can download your data or delete your account at any time from Account & security.
Fair use
Please don't: break the law with PlateStride; try to get into other members' data or our systems; overload, scrape or copy the service with automated tools; resell or share access to Plus; or use PlateStride to harm anyone. Some features have daily limits so the service stays fast and affordable for everyone.
Other services
Some features rely on other services: Google (sign-in, Google Health, Gemini), Stripe (payments), USDA FoodData Central and Open Food Facts (food data), and the websites you import recipes from. Their own terms apply to them, and we can't guarantee they'll always be available. Open Food Facts data is available under the Open Database License.
Ending
You can stop using PlateStride and delete your account at any time.
We may suspend or close an account that seriously or repeatedly breaks these terms, after warning you when that's reasonable. If we close a paid account for that reason, we refund the unused part of the period only where the law requires it.
If we end Plus or close PlateStride, we tell you by email at least 30 days before, give you time to download your data, and refund the unused part of any period you've paid for.
Responsibility
We work to keep PlateStride accurate, secure and available, but we can't promise it will always be uninterrupted or error-free. To the extent the law allows, PlateStride isn't responsible for indirect losses, and its total responsibility to you is limited to what you paid for Plus in the 12 months before the problem. These limits don't apply where the law doesn't allow them, including the Quebec Consumer Protection Act and the Civil Code of Québec, and they never limit responsibility for our intentional or gross fault.
Changes to these terms
If we change these terms in a way that matters, we tell you by email and in the app at least 30 days before the change takes effect, and ask you to agree to the new version. If you don't agree, you can cancel Plus or delete your account before then, at no cost. The date at the top shows the version in force.
Law and language
These terms are governed by the laws of Quebec and of Canada that apply there. If you are a consumer, you keep the right to go to the courts where you live. These terms exist in French (Conditions d'utilisation) and in English; you chose to read and accept them in English, and both versions have the same meaning.
Contact
Questions about these terms, a charge, or your account: [email protected]. We answer within a few business days.
PlateStride